/
Call Us On: 9890710600 / 9867118954
 

 

Enterprise Resource Planning

ERP (Enterprise Resource Planning) describes software that lets an enterprise manage user access to its network resources efficiently. ERP software generally lets a user sign on to different enterprise systems and applications using the same password. ERP software makes it easy for the enterprise to control and keep track of which systems and resources each user has access to, and provides consistent standards for creating and changing passwords. One system administrator can usually manage user access to all platforms - UNIX, mainframe, Windows NT, and so forth - and to the applications on these platforms that require controlled access. Readmore

 

What is GAP Analysis?

It’s a tool that helps the companies to compare the actual and potential performance. At its core are two questions:
What are we?
Where do we want to be?

If a company or organization does not make the best use of current resources, or foregoes investment in capital or technology, it may produce or perform below its potential. This concept is similar to the base case of being below the production possibilities frontier.

Gap analysis provides a foundation for measuring investment of time, money and human resources required to achieve a particular outcome (e.g. to turn the salary payment process from paper-based to paperless with the use of a system). Gap analysis can identify gaps in the market. Thus, comparing forecast profits to desired profits reveals the planning gap: This represents a goal for new activities in general and new products in particular.

Gap analysis provides a foundation for measuring investment of time, money and human resources required to achieve a particular outcome (e.g. to turn the salary payment process from paper-based to paperless with the use of a system). Note that 'GAP analysis' has also been used as a means for classification of how well a product or solution meets a targeted need or set of requirements. In this case, 'GAP' can be used as a ranking of 'Good', 'Average' or 'Poor'.

The gap analysis also can be used to analyze gaps in processes and the gap between the existing outcome and the desired outcome. This step process can be summarized as below:

  • Identify the existing process
  • Identify the existing outcome
  • Identify the desired outcome
  • Identify the process to achieve the desired outcome
  • Document the gap
  • Develop the means to fill the gap

Service Quality Gap: Indicates the difference between the service expected by customers and the service they actually receive. For example, customers may expect to wait only 20 minutes to see their doctor but, in fact, have to wait more than thirty minutes.
Management Understanding Gap: Represents the difference between the quality level expected by customers and the perception of those expectations by management. For example, in a fast food environment, the customers may place a greater emphasis on order accuracy than promptness of service, but management may perceive promptness to be more important .
Service Design Gap: This is the gap between management's perception of customer expectations and the development of this perception into delivery standards. For example, management might perceive that customers expect someone to answer their telephone calls in a timely fashion. To customers, "timely fashion" may mean within thirty seconds. However, if management designs delivery such that telephone calls are answered within sixty seconds, a service design gap is created.
Service Delivery Gap: Represents the gap between the established delivery standards and actual service delivered. Given the above example, management may establish a standard such that telephone calls should be answered within thirty seconds. However, if it takes more than thirty seconds for calls to be answered, regardless of the cause, there is a delivery gap.
Communication Gap: This is the gap between what is communicated to consumers and what is actually delivered. Advertising, for instance, may indicate to consumers that they can have their car’s oil changed within twenty minutes when, in reality, it takes more than thirty minutes.


Note :
For more details please visit us on www.uniqueInfosoft.com
Or
Call us on 9890710600 / 9867118954

 

Welcome the Unique Infosoft

Unique Infosoft is a “One Stop IT Solution” for any kind of business process. It basically deals with various web as well as window’s application and services.

Learn More

Achieve Your Unlimited Goals.

Unique Infosoft is a small firm established in 12th May, 2012 and it was with laudable objectives of providing a better service in IT service to small and big organization. Our main objective behind this is to provide software and technical support to the business man or entrepreneur to enhance the working efficiency.

Learn More

 
Call Us On: 9890710600 / 9867118954